Waiter on the Way: Growing a business by ‘doing the right thing’
In his early 30s, he decided to reset his approach around creating value for the Fort Wayne community.
“I focus on the quality and the relationships,” Berkes says. “I want to do the right thing every time and with every interaction. Those components will allow money to chase me instead of me chasing money. I never worry about the money now. My focus is on relationships and people.”
Berkes describes this approach as customer-centric, starting with what customers need and then building a business out of that.
“I want the customer to win first,” he says. “The restaurant wins second. The driver wins third. The operator wins fourth. I am happy to come in fifth. I win last, or I don’t win at all.”
Read the full article from Input Fort Wayne!